There is a missing item in my package.

To initiate an investigation, kindly email us at hello@rustans.com or message us via live chat at Rustans.com, and provide the following details:

• Order Number
• Missing Item Details (Product Name, Item Code, Price)
• Photos of the Package (top, bottom, and sides)
• Photos of the Price Tags of the items received

Providing these details will allow us to create an Incident Report on your behalf and coordinate with our Operations Team for further investigation.

Please note that the investigation process may take 1–15 business days. Rest assured, we will keep you updated and promptly inform you once we receive feedback from our team.

For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM.