I received a damaged item.

To begin the investigation and return process, please submit a request through our Returns Center by following the steps below:

How to Submit a Return Request

1. Enter your Order Number (format: R-123456) and the email address used for the order, then click “Find your order.”
2. Select the item(s) you wish to return.
3. Choose the return reason: “I received a damaged item.”
4. Upload clear photos of the item received, including the price tag and packaging. Kindly ensure that the item is unused. 
5. Select your preferred resolution:
   • Replacement
   • Gift Card
   • Bank Refund
6. Choose your return method: 
   • In-store return
   • Return via mail
7. Once done, you may click Submit. 

What Happens Next?

Once your request has been submitted, you will receive an acknowledgement email. Then, our Returns Team will review the details and contact you with the next steps.
 

Need More Help?

To know more about our Return and Exchange Policy, please click here.
 

For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM.