I want to track my order.

Once you have the tracking number, you can track your order at any time online via our Order Tracking page using the tracking number provided to your registered email address. You may also track your order through the tracking link included in your Shipping Confirmation email.

Tracking examples:

• GOGO TNS: SC4A-5Q62-B1YU or xxxx-xxxx-xxxx
• LBC: 3540xxxxxxxxxxx or 8114xxxxxxxxxxx

For more information regarding our Same-Day or Next-Day delivery service, you may click here. If you'd like to know more about our Click & Collect service, you may visit this page. 

Please note that for Same-Day or Next-Day delivery service, and Click & Collect, you will be receiving SMS notifications from our riders for delivery updates. 

Standard delivery lead times

• 2–7 business days for most locations
• 10–12 business days for remote or non-city areas

Important Note: To know more about our Shipping Options & Policies, kindly click here. Kindly note that a tracking number will be sent to your email once the order is ready for dispatch within 24 to 48 business hours. From there, please be informed that a status update will be available on the tracking page once the package reaches our partner courier’s warehouse.

Please be advised that since we fulfill online orders from different locations, the order may be delivered in multiple packages.

Delivery times may vary during holidays, sales, online events, peak seasons, or due to weather conditions. Additional processing time may also apply for special requests such as gift wrapping, and some orders may be delivered in multiple shipments with separate tracking numbers.
 

For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM.