Standard Delivery

Shipping & Delivery 

Free Shipping:

• ₱5,000 minimum spend (nationwide)
• ₱2,500 for Frequent Shopper Program (FSP) members

Delivery Timeframes:

• 2–7 business days (standard areas)
• 10–12 business days (remote areas)
• Delays may occur during holidays, sales, or bad weather
   

Shipping Fees (below minimum spend):

• Metro Manila: ₱200
• Luzon: ₱300
• Visayas/Mindanao: ₱400
  (Multiple shipments may incur separate fees)

Order Processing:
Monday–Saturday, 8 AM–5 PM (excluding holidays)
 

Tracking Orders:
Use the tracking link in your Order Confirmation email or visit: https://rustans.com/pages/orders-tracking
 

Important Notes:

• Orders cannot be modified or canceled once confirmed
• Delivery requires someone to receive the package
• After two failed delivery attempts, the order will be returned, and a refund will be processed. If you wish to have the item redelivered, a corresponding redelivery fee will apply.
• Some areas may be unserviceable. You may check the list via this link.

For more details, you may visit the Shipping Options and Policies page.

For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM.