Standard Delivery

Shipping & Delivery

Delivery Timeframes:

• 2–7 business days (standard areas)
• 10–12 business days (remote areas)
• Delays may occur during holidays, sales, or bad weather 

Free Shipping:

• ₱5,000 minimum spend (nationwide)
• ₱2,500 for Frequent Shopper Program (FSP) members

Shipping Fees (below minimum spend):

• Metro Manila: ₱200
• Luzon: ₱300
• Visayas/Mindanao: ₱400
  (Multiple shipments may incur separate fees)

Order Processing:
Monday–Saturday, 8 AM–5 PM (excluding holidays)
 

Tracking Orders:
Use the tracking link in your Order Confirmation email or visit: https://rustans.com/pages/orders-tracking. 

Kindly note that a tracking number will be sent to your email once the order is ready for dispatch within 24 to 48 business hours. From there, please be informed that a status update will be available on the tracking page once the package reaches our partner courier’s warehouse. Please be advised that since we fulfill online orders from different locations, the order may be delivered in multiple packages.
 

Important Notes:

• Orders cannot be modified or canceled once confirmed
• Delivery requires someone to receive the package
• After two failed delivery attempts, the order will be returned, and a refund will be processed. If you wish to have the item redelivered, a corresponding redelivery fee will apply.
• Some areas may be unserviceable. You may check the list via this link.

For more details, you may visit the Shipping Options and Policies page.

For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM.