Third Party Courier Option

How to Request a Third-Party Courier

For your convenience, you may opt to have your order picked up via a third-party courier such as Lalamove, Move It, or Grab. We’re here to guide you every step of the way:

1. Reach out to us
   Simply send us a message via email or customer support. We’ll be happy to assist and make the process as smooth as possible for you.
2. Share your details
   To avoid any delays and ensure a seamless experience, kindly provide:
   • Order number
   • Full name
   • Contact number
   • Complete shipping address
   • Nearby landmark
   • Preferred courier (e.g., Lalamove, Move It, or Grab)
3. Order verification
   Our Customer Service team will carefully check your order and confirm if it is eligible for third-party courier handling. We understand how important your time is, so we’ll coordinate this as efficiently as possible.
4. Courier booking
   Once everything is confirmed, our warehouse team will assist in booking your preferred courier to help ease the process on your end.
5. Pickup and release
   The courier will arrive at the designated pickup location, and your order will be securely handed over to the authorized rider.

Important Reminders

• The cost of the third-party courier will be shouldered by the customer.
• Once the item has been released to the courier, Rustans.com will not be liable for any loss, damage, or delays.
• To avoid any inconvenience, we kindly ask that you coordinate and confirm this arrangement with us first before booking a courier.
  
  For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM.