Account Deletion

To ensure the security and privacy of your information, we may need to verify your identity before proceeding. If you are contacting us using the same registered email address, no additional verification may be required.

However, if the request is made through a different email or channel, we kindly ask you to confirm a few details such as:

• Full name
• Order number (if available)
• Registered email address
   

If the order number is not available, we may ask additional questions (e.g., items ordered or total purchase amount) to complete the verification.
 

As part of our security process, we will also require the following documents:

• A valid government-issued ID
• A copy of your previous account details (if available)
• A signed written request for account deletion

Please attach these documents to your email so we can proceed with your request securely.

Once your identity has been successfully verified, we will endorse your request to our Data Privacy Team for processing. We will keep you informed once the account deletion has been completed.
 

For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM.