If your order has not yet been shipped, we may still be able to update the delivery address for you. However, if your order already has a tracking number, this means it has been handed over to our courier and can no longer be changed.
To proceed with your request, we may need to verify your identity for security purposes. If you are contacting us using the same email address used for the order, no additional verification may be required.
If you’re using a different email or channel, we’ll kindly ask you to confirm a few details such as:
- Full name
- Order number
- Registered email address
In some cases, we may also ask additional questions (e.g., ordered items or total amount) to ensure your account is fully protected.
Once verified, we will process the request and update your shipping details accordingly.
For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM.
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