Payment Error

If you are experiencing payment errors or issues during checkout on Rustans.com, we recommend following the troubleshooting steps below to help resolve the concern:

Basic Troubleshooting Steps

1. Remove the items from your cart
   Start by clearing your cart to reset the checkout session. This helps eliminate any temporary glitches related to the selected items.
2. Log out of your account
   Sign out completely from your Rustans.com account to refresh your session and ensure all previous login data is cleared.
3. Refresh the page
   Reload the website to clear any temporary loading or display issues that may be affecting the checkout process.
4. Clear your browser cache and cookies
   Stored cache and cookies may sometimes interfere with website functionality. Clearing them helps ensure you are accessing the most updated version of the site.
5. Log back into your account
   Once your browser has been refreshed and cleared, log back in to re-establish a clean session.

6. Attempt checkout again
   Add your items back to the cart and try proceeding with checkout once more.

    

Alternative Solution

If the issue persists after completing the steps above, we recommend accessing your account and attempting checkout using Incognito Mode (Private Browsing). This helps bypass stored browser data that may be causing conflicts during the payment process.

Additional Support

If you continue to experience difficulties after trying these steps, please do not hesitate to reach out to our customer support team. We’ll be more than happy to assist you further and ensure your order is processed smoothly.

For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM