The Rustan’s Gift Card is a stored-value payment card that can be used as an alternative to cash for purchases on Rustans.com. It may also be used in Rustan’s Department Stores, depending on its format and usage.
For online transactions, gift cards are converted into an electronic gift card (eGC) and applied during checkout on Rustans.com. Please note that while gift cards are also available as physical cards, once converted for online use, they become exclusive for website transactions.
Important Gift Card Policies
No Expiration
Rustan’s Gift Cards do not have an expiration date, allowing customers to use them at their convenience.
Activation
Gift cards purchased online will be activated within 24 hours of delivery. For assistance, customers may contact:
Non-Reloadable and Non-Replaceable
- Gift cards cannot be reloaded with additional funds
- Lost or stolen gift cards cannot be replaced
Loyalty Points
Gift card purchases are not eligible for loyalty points.
Returns and Exchanges
Gift cards are non-refundable and cannot be exchanged for cash or other merchandise.
Online Redemption and Conversion
To use your gift card on Rustans.com, it must first be converted into an electronic gift card (eGC) during checkout. This is done by entering the gift card number and security code at the payment stage.
Important:
- You must be logged in to your Rustans.com account to use or convert your gift card.
- Once converted, the eGC is for online use only and can no longer be used for in-store purchases.
Redemption Guidelines
Partial Redemption
- If the order total is less than the eGC value, the remaining balance will be saved for future use on Rustans.com.
- If the order total is greater than the eGC value, the gift card will be applied as a partial payment (discount), and the remaining balance can be settled using other available payment methods.
Redemption via FSP app and Personal Shopper On Call (PSOC)
Use your Rustan's gift card through our FSP app or by contacting our Personal Shopper On Call (PSOC) service for a seamless shopping experience.
Redemption at accredited locations
You can redeem your gift card at all Rustan's department store locations and at the following affiliated establishments:
- Acca Kappa
- Adora
- Aeropostale
- Alexander Tourister
- Anne Klein
- Armani Exchange
- Balenciaga
- Bally
- Banana Republic
- Beauty Bar
- Bobbi Brown
- Bottega Veneta
- Brooks Brothers
- Burberry
- Cartier
- Charriol
- CK Jeans
- CK Underwear
- Clarins
- Clinique
- Coach
- Cortefiel
- Dashing Diva
- Diesel
- Diptyque
- DKNY
- Dune
- Ermenegildo Zegna
- Estee Lauder
- Faure Le Page
- Furla
- Gap
- Givenchy
- Hackett
- Hamley’s
- Hermes
- High Sierra
- Hogan
- Hugo Boss
- Jessica
- Jimmy Choo
- Jo Malone
- Kate Spade New York
- Kenneth Cole New York
- Kurt Geiger
- L’Occitane
- Lacoste Accessories
- Lacoste Live
- Lacoste Shoes
- Lacoste TWL
- Laura Mercier
- LeSportsac
- Loewe
- Longchamp
- Lush
- MAC Cosmetics
- Make Room & More
- Marc Jacobs
- Marks & Spencer
- MAX & Co.
- Michael Kors
- Montblanc
- Nars
- Nine West
- Old Navy
- Pazzion
- Pottery Barn
- Pottery Barn Kids
- Prada
- Ralph Lauren
- Roger Vivier
- Royal Duty Free (Subic)
- Rustan’s Flower Shop (1120 House)
- Saint Laurent
- Salvatore Ferragamo
- Samsonite
- Sinequanone
- Springfield
- Steve Madden
- Superdry
- Swarovski
- Tod’s
- Tommy Hilfiger
- Tory Burch
- West Elm
- Women'secret
Note: The list of accredited stores is subject to change without prior notice.
Bulk Purchases
For bulk purchases of Rustan’s Gift Cards, our Corporate Sales Team would be happy to assist you. You may reach them through the following channels:
- Email: corpsales@rustans.com
- Landline: +632 8818 6891
- Mobile: +63917 628 5419
To know more, you may visit our Gift Cards page on Rustans.com.
Take note:
Please be advised that the physical Rustan's Discount Card may only be applied for and obtained in-store. It is also exclusively valid for purchases made at our physical stores and cannot be used for online transactions.
For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM
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