What is your refund process?

At Rustan’s, we aim to provide a smooth and transparent refund experience. Below are the available refund options and timelines to guide you.

What are the available refund options?

Refunds are processed based on your original mode of payment or an agreed alternative:

• Credit/Debit Card Refund
  The refund will be credited back to your original card.
• Online Gift Card (eGC)
  You may opt to receive your refund as a Rustan’s online gift card.
  • No expiration
  • Can be used for future purchases on Rustans.com
  • Can be used partially until fully consumed
• E-wallet Refund (if applicable)
  Refunded back to the same e-wallet account used during purchase.

How long will it take for my refund to be processed?

Refund timelines may vary depending on the selected method:

• Credit/Debit Card:
  3–30 business days after processing, depending on your bank
• E-wallet:
  1–2 business days after processing
• Online Gift Card (eGC):
  1–2 business days after approval

Please note that while we process refunds as quickly as possible, the final posting of funds—especially for bank/card refunds—is controlled by your issuing bank.

Important Reminders

• Refunds are processed once the returned item has been received and inspected by our team.
• Items must be in original condition with complete tags and packaging.
• For approved refunds, you will receive a confirmation email once processed.

Need Assistance?

For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM.

Kindly include:

• Order Number
• Full Name
• Registered Email Address