Please be informed that online gift cards issued by our Rustan’s Online team are intended exclusively for use on Rustans.com. These gift cards are specifically generated for online transactions and may be applied during checkout when making purchases through the website.
Kindly note that online gift cards cannot be used for in-store purchases at any Rustan’s physical branches.
To redeem your gift card, please enter the code in the “Discount Code or Gift Card” field during checkout. Kindly ensure that the code is entered in this section, and not in the gift card number field. For your reference, here's a screenshot for your reference.
If you encounter any prompt requesting a gift card number or security code, you may disregard it and leave those fields blank. Simply click “Apply” in the Discount Code section and proceed with checkout as usual.
Additional information for your reference:
- Online gift cards have no expiration date.
- They can be used for multiple purchases, similar to a prepaid card, until the full balance is consumed.
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If an item purchased is higher in value than the available gift card balance, the gift card will be applied as a partial payment (discount). The remaining balance will then be computed and reflected in your checkout total for settlement using other available payment methods.
Important Note: For Rustan's e-Gift Card, this is available both online and in our physical stores and may be applied to online purchases and in-store purchases, including other partner stores. Kindly visit Rustan's e-Gift Card, to know more.
For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM
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