Store Purchases

For concerns related to in-store purchases, kindly provide the following details so we can properly endorse your concern to the appropriate team:

• Name
• Viber Number
• Email Address
• Store Branch
• Copy of your Tape Receipt

Providing these details will help us coordinate your concern with our in-store team more efficiently.

For faster assistance, you may also contact the branch directly using the details below:

• Rustan’s Makati – +63 917-8405457
• Rustan’s Shangri-La – +63 917-8405459
• Rustan’s Ayala Alabang – +63 917-5986534
• Rustan’s Gateway – +63 917-8549686
• Rustan’s Cebu – +63 917-5090460

For further questions or assistance, feel free to email us at hello@rustans.com or reach out via our live chat portal at https://rustans.com/. Our Customer Service Team is available daily from 9:00 AM to 6:00 PM.